KPIs, Objectives & Management Review

It is for people who set, track or review management system performance: management representatives, management system coordinators, process owners, department heads and members of top management. It suits organisations whose objectives are vague, whose KPIs are not used, or whose management reviews feel like a formality. Some familiarity with an ISO management system standard such as ISO 9001 or ISO/IEC 27001 helps.

It covers how objectives, monitoring and measurement and management review fit together in ISO management system standards; writing measurable objectives linked to policy and risks; designing KPIs with clear definitions, targets, data sources and frequency; analysing and presenting performance; preparing management review inputs; running the meeting; and recording outputs as decisions, actions, owners and dates, with follow-up and the common audit findings to avoid.

It is a set of short video modules, each followed by practice questions, and a final exam. The course page shows the number of modules and the approximate video runtime; allow additional time for the practice questions and the exam. With 12 months of access, you can complete it in one sitting or spread it over several sessions.

Yes. Learners who reach the 70% pass mark in the final exam receive a Sterling Academy Certificate of Completion for KPIs, Objectives & Management Review. Each certificate carries a unique number and a QR code, and anyone can check it online using the certificate number and the holder's surname. It is a training certificate for the individual learner.

Yes. KPIs, Objectives & Management Review is a self-paced online course made of short video modules, in English with captions. You study at your own pace during 12 months of access, and practice questions after modules help you check your understanding before the final exam. If a point is unclear, questions are answered by a Sterling consultant.

KPIs, Objectives & Management Review has a list price of US$149 per learner, with a limited-time offer of US$99 per learner until 31 December 2026. Teams save 20% for 11 to 50 learners and 30% for 51 to 200; 201 or more learners are priced on request. Client administrators can track their team's progress. Prices are in US dollars, excluding taxes, and Sterling confirms final pricing and enrolment.

No. The Certificate of Completion is a training certificate: it shows that one person completed KPIs, Objectives & Management Review and reached the pass mark in its final exam. The course supports requirements that appear across ISO management system standards, but it is not a standard an organisation is certified to, and Sterling does not certify organisations. Certification is granted by an independent certification body after that body's own audit.