Get consulting from Sterling
Expert and experienced consultants, 8,100+ client engagements in 60+ countries, from gap assessment to a system ready for its certification audit.
Talk to a Sterling consultant← All courses
Awareness training · Healthcare quality
ISO 7101 Awareness Training: Healthcare Quality Management for Every Hospital Team
ISO 7101 awareness training for doctors, nurses, allied health professionals and support staff whose hospital or clinic is preparing for ISO 7101 certification. The quality and patient safety team may have asked every department to complete awareness training before the audit, or you may be a ward manager or head of department who has to explain what the standard means for patient identification, medication safety, clinical records and incident reporting on your unit.
This training course explains ISO 7101:2023 in plain language: leadership and a just culture, risk management and patient safety incidents, competence and clinical communication, clinical records and information systems, facilities and equipment, people-centred care, the patient safety requirements and how quality is measured and improved. You follow a multi-specialty hospital in Mumbai, so every requirement looks like a shift you have worked, and you finish knowing your own part in the system.
ISO 7101 awareness training explains ISO 7101:2023, the international management system standard for quality in healthcare organisations, published in October 2023. It covers leadership and a just culture, risk management, competence and clinical communication, clinical records, facilities and equipment, people-centred care, patient safety from identification to blood transfusion, quality indicators and each person's role.
Training a team? Get a quote for your organisation
Part of: Quality Risk and Continual Improvement Training
Secure payment by Stripe · for yourself or for your team
What you get
- 11 video modules
About 2 hours, with captions. Watch at your own pace on any device.
- Practice after every module
Short questions check your understanding before you move on.
- Final exam
Multiple choice, with immediate retakes if you need them.
- Built by experts
Industry experts, domain specialist trainers and globally renowned auditors with 30+ years in ISO and GRC.
A certificate you can prove, and share
Verifiable certificate with a QR code anyone can scan, plus a digital badge to add to your LinkedIn profile.
See how verification works →Standard and editionISO 7101:2023 Management systems for quality in healthcare organizations
Last updated31 October 2026
Why ISO 7101 matters now: patient safety and recent events
Unsafe care is still common, and much of it is preventable. The World Health Organization's patient safety fact sheet of September 2023 states that around 1 in every 10 patients is harmed in health care, that more than 3 million deaths occur each year due to unsafe care, and that above 50% of harm is preventable. Medication-related harm affects 1 in every 30 patients.
Systems fail too. In June 2024 in London, a ransomware attack on Synnovis, a provider of pathology services, hit hospitals in South East London on 3 June; by 20 June, 1,134 elective procedures and 2,194 outpatient appointments had been postponed, and blood donors with type O were urgently asked to give blood. In May 2024 in the United States, a cyberattack on the Ascension health system took its electronic health record system and patient portal offline and led to ambulances being diverted from several hospitals.
In November 2024, a fire in the neonatal intensive care unit of a government hospital in Jhansi, India, killed 10 newborns; a probe team pointed to a short circuit due to overload. ISO 7101 covers each of these risks: contingency planning, external providers, information systems, facilities and patient safety. The course uses them respectfully, as questions for your own hospital.
Who this ISO 7101 awareness training course is for
The course is for everyone who works in a healthcare organisation that runs, or is preparing for, an ISO 7101 management system, clinical and non-clinical alike. No prior knowledge of ISO standards is needed.
You need it when your hospital is preparing for its first certification audit, when you join or move to a new department, or when you are given a role such as quality champion, department coordinator or internal auditor and need the full picture first.
- Doctors, nurses and allied health professionals
- Pharmacy, laboratory, imaging and blood bank staff
- Quality, patient safety and infection prevention teams
- Managers, heads of department and medical and nursing leaders
- Non-clinical support staff, including contracted cleaning, catering and security workers
What you will learn
By the end you will understand what the standard asks of your hospital and what it asks of you.
- Explain what ISO 7101:2023 is, who it applies to and how it is structured
- Describe leadership, a just culture and the risk management programme the standard expects
- Recognise the requirements for competence, clinical communication and clinical records
- Explain people-centred care, service user experience, health literacy and co-production
- Describe the patient safety requirements, from patient identification to blood transfusion
- Understand your own contribution, and how incidents and nonconformities are reported and improved
Course outline: 11 modules
Each module opens with a real situation, then gives the requirement in plain words with its clause, what it means on the ward and the common mistake.
- Module 1, Why healthcare quality management matters: patient safety facts, a recent event, the hospital you follow and how the course works.
- Module 2, The standard at a glance: what ISO 7101 is, four ways to show conformity, its key terms and its structure.
- Module 3, Context, leadership and people-centred focus: context, stakeholders, scope, leadership, the policy, roles, service user focus and access.
- Module 4, Risk, objectives and planned change: risk culture, the risk process, incidents, quality objectives and planned change.
- Module 5, Competence, awareness and communication: competence, credentialing, privileging, awareness and communication with patients and staff.
- Module 6, Clinical records and information systems: documented information, information systems, health information, clinical records and audits.
- Module 7, Facilities, equipment and waste: facilities, contingency planning, equipment, waste, materials and patients' belongings.
- Module 8, Services, technology and external providers: external providers, emerging technologies and AI, service design, consent and ethics.
- Module 9, People-centred care: experience, compassion, inclusivity, health literacy, co-production and staff wellbeing.
- Module 10, Patient safety: identification, medication, surgery, infection, falls, diagnosis and blood transfusion.
- Module 11, Evaluation, improvement and your role: monitoring and indicators, internal audit, management review, corrective action and your role.
ISO 7101:2023 explained
ISO 7101:2023 is the international standard for management systems for quality in healthcare organisations. Prepared by ISO/TC 304, it was published as a first edition in October 2023 and remains the current edition. It aims at care that is timely, safe, effective, efficient, equitable and people-centred, and it applies to any organisation providing healthcare services, whatever its size or type, from hospitals and clinics to day-surgery centres and community services.
It follows the harmonised structure of ISO management system standards, from context and leadership through planning, support, operation, performance evaluation and improvement, and uses the Plan-Do-Study-Act cycle. Leadership must support transparent reporting based on a just culture. Clause 8 carries the healthcare-specific requirements: facilities, equipment and waste, external providers and emerging technologies, informed consent, people-centred care and service user experience, and a full patient safety section covering patient identification with at least two unique identifiers, medication safety, surgical safety, infection prevention, diagnostic safety and blood transfusion.
Conformity can be shown in several ways, including self-declaration and certification by a certification body. Clause 7.3 expects people working under the organisation's control to be aware of the quality policy, their contribution and the implications of not conforming; this course supports that requirement.
How the course works
The training course is 11 on-demand video modules, about 2 hours of video in total. Practice questions after each module help you check your understanding before you move on.
At the end you take a scenario-based multiple-choice final exam drawn from the course's question bank. Complete the course and its assessed final exam (pass mark 70%, one retake included) and you receive a Sterling Academy Certificate of Completion. You study online, on any device, at your own pace, which fits around shifts and night duty.
What you can do after the course
Awareness shows in the small habits that keep patients safe.
- Identify patients with two unique identifiers, never a bed or room number
- Report an incident or near miss promptly, knowing the system is built on a just culture
- Keep clinical records complete and know what to do when information systems go down
- Recognise high-risk medicines and the checks that apply to them
- Involve patients and families in their care and explain things in plain language
- Answer an auditor's questions about your role, your records and improvement on your unit
For teams and organisations
Hospitals need awareness across every department and contracted service. A company plan lets a client administrator add staff, assign courses and follow progress reports by department, with one invoice for the hospital or group.
Get a quote for your organisation and tell us how many people you want to train.
Why Sterling Academy
Sterling Academy courses are built by industry experts, domain specialist trainers and globally renowned auditors with 30+ years in ISO and GRC. The Academy is the training arm of Sterling International Consulting, with 8,100+ client engagements in 60+ countries over 20+ years.
Every course teaches the current edition of each standard. This one teaches ISO 7101:2023 from the standard itself, with patient safety facts from WHO.
Preview this course
Experience the learning
before you enrol.
Watch a sample from ISO 7101:2023 Awareness Training (Healthcare Quality Management) before you enrol.
ISO 7101:2023 Awareness Training (Healthcare Quality Management)Sample
Inside the course
A clear path through the essentials.
11 modules, 11 practice checkpoints and a final exam. Video runtimes are approximate; allow additional time for the practice questions and the final exam. Modules marked optional can be skipped; the others are studied in any order.
Part 1Why healthcare quality matters and ISO 7101 at a glanceApprox. 22 min
- Why healthcare quality management matters11 min
Why ISO 7101:2023 healthcare quality management matters: WHO patient safety facts, the Synnovis pathology attack, and the hospital the course follows.
What this module covers
Opens with the business case for quality in healthcare: what patients trust a hospital with, and what happens when quality holds or slips. Presents the WHO patient safety fact sheet of September 2023, with around one in ten patients harmed and more than half of that harm preventable. Then the June 2024 ransomware attack on Synnovis, a pathology provider in London, which led to 1,134 planned procedures and 2,194 outpatient appointments being postponed at two hospital trusts. Draws the lessons side by side: much harm is preventable, and care depends on suppliers and systems. Introduces NOP Hospital in Mumbai, a multi-specialty hospital with about 400 beds and 2,000 staff preparing its first ISO 7101:2023 certification. Explains why the standard expects awareness from everyone, and closes with a recap of the module and how the course works.
What you will be able to do
- Explain why quality in healthcare is managed as a system
- Describe the patient safety facts that make the business case for ISO 7101
- Explain why ISO 7101 expects awareness from every member of staff
Why it matters
Much harm in healthcare is preventable; seeing the system behind safe care shows you where your own work fits.
Practice: Practice: Why healthcare quality management matters · 3 questions
- The standard at a glance11 min
ISO 7101:2023 at a glance: its title and scope, four ways to show conformity, key terms such as people-centred care, and the PDSA structure.
What this module covers
Begins at a day-surgery centre in Dubai, where a large insurer asks each centre to show how it manages quality and is not convinced by brochures and awards. Explains the standard itself: its full title, its first edition published in October 2023, no normative references, and ISO's harmonized structure that fits other management system standards. Covers the four ways the introduction lists for showing conformity, including certification. Explains the key words a reader needs: service user, stakeholder, workforce, safe, people-centred care, incident and just culture. Shows how the standard is built on Plan, Do, Study, Act, aiming at care that is timely, safe, effective, efficient, equitable and people-centred. Closes with a recap: know the words, and the standard reads like a description of safe care.
What you will be able to do
- Describe the four ways ISO 7101 lists for showing conformity
- Explain the key ISO 7101 terms, including people-centred care and just culture
- Describe how ISO 7101 is built on Plan, Do, Study, Act
Why it matters
Quality that others can check is quality that others can trust; knowing the standard's words helps you show it.
Practice: Practice: The standard at a glance · 3 questions
Part 2Context, leadership and riskApprox. 22 min
- Context, leadership and people-centred focus11 min
ISO 7101 clauses 4 and 5: context of the organisation, stakeholders and scope, leadership, the quality policy, service user focus and access to care.
What this module covers
Opens at NOP Hospital, where the board's quality policy never reached the telehealth doctors or satellite clinics, patients complained and a corporate client ended its contract. Covers clause 4.1 on external and internal issues, including the social determinants of health and whether climate change is relevant, then stakeholders and their requirements. Makes the scope rule concrete with a rehabilitation hospital in Toronto. Explains how top management leads through governance, culture and a people-centred policy communicated at every site, with clear accountabilities based on a just culture. Covers service user focus, their rights and their voice, and access to care, with a clinic network in Singapore that publishes its fees in advance and offers payment plans. Closes with a recap: leaders set the culture, and everyone carries it.
What you will be able to do
- Identify the internal and external issues ISO 7101 asks a hospital to consider
- Explain how the quality policy must reach every site and every role
- Describe what ISO 7101 asks of leaders on service user rights and access
Why it matters
A policy posted at head office but never explained at other sites protects no patient; this shows what leaders must do.
Practice: Practice: Context, leadership and people-centred focus · 3 questions
- Risk, objectives and planned change11 min
ISO 7101 clause 6 explained: risk culture, the risk management process, patient safety incidents and near misses, quality objectives and planned change.
What this module covers
Starts on a surgical ward at NOP Hospital, where two unreported near misses with look-alike vials were followed by an error that harmed a patient. Covers clause 6.1.1 on risks and opportunities addressed in a timely manner, and clause 6.1.2, which asks for a risk culture that is shared, taught and measured. Explains the documented process for assessing, registering and rating risks, and for capturing and analysing patient safety incidents and checking that actions work. Shows what each part can look like, and one quality objective at NOP built from the risk register, including service user experience and health indicators. Then planned change, with a hospital in London that piloted an early warning score on two wards before going to full scale. Closes with a recap: find risks before they find patients.
What you will be able to do
- Explain what ISO 7101 means by a risk culture
- Describe how patient safety incidents and near misses are captured and analysed
- Write a quality objective linked to a risk in the register
Why it matters
A near miss nobody reports is the same mistake waiting for the next shift; reporting it lets the system fix it.
Practice: Practice: Risk, objectives and planned change · 3 questions
Part 3Resources, people and clinical recordsApprox. 22 min
- Competence, awareness and communication11 min
ISO 7101 clause 7 on resources, staff competence, credentialing and privileging, awareness, and safe communication with patients and clinicians.
What this module covers
Opens in NOP Hospital's intensive care unit, where an agency nurse with no orientation meets unfamiliar infusion pumps and mishears a phone order. Covers clause 7.1 on resources: enough staff, time for training and orientation, and equipment that works. Explains competence from documented recruitment and orientation to ongoing education and evaluation, then credentialing and privileging, following a new surgeon joining a day-surgery centre in Dubai. Covers awareness of the policy, objectives, each person's contribution and the effect of not conforming, with records to show it. Then communication with service users, and clinical communication that protects privacy and verifies orders and results, with clause 7.4.3 at work during shift change at a hospital in London. Closes with a recap: the right person, with the right skills, giving the right message.
What you will be able to do
- Explain how credentialing and privileging control who does what
- Describe what every staff member must be aware of under ISO 7101
- Read back verbal orders and results to verify them
Why it matters
Competence and communication are where many incidents begin; orientation and read-back stop most of them.
Practice: Practice: Competence, awareness and communication · 3 questions
- Clinical records and information systems11 min
ISO 7101 clause 7.5 on documented information, clinical records, electronic health information systems, downtime plans and records audit.
What this module covers
Begins with the May 2024 cyberattack on Ascension, a large US health system, which took its electronic health record system offline, diverted ambulances and later affected data of about 5.6 million people. Covers clauses 7.5.1 to 7.5.3 on documented information: what is needed, how it is identified, reviewed, approved and made available. Explains information systems validated before use and after changes, protected, backed up and covered by contingency plans, even when hosted by others, and how downtime is tested on an ordinary day. Covers the complete clinical record for every service user, available in time, with amendments showing what changed, when and by whom. Ends with the audit of clinical and non-clinical records, as a diagnostic centre in Hong Kong does with twenty reports a month, and a recap: a trusted record is part of safe care.
What you will be able to do
- Explain what ISO 7101 requires of information systems and backups
- Check that a clinical record is complete and that amendments are traceable
- Describe how a records audit checks completeness and accuracy
Why it matters
If systems go dark tonight, safe care depends on plans made and tested before; records are part of patient safety.
Practice: Practice: Clinical records and information systems · 3 questions
Part 4Operations, people-centred care, patient safety and improvementApprox. 56 min
- Facilities, equipment and waste11 min
ISO 7101 clause 8 on operational control, healthcare facilities, fire safety and evacuation, medical equipment, waste and patients' belongings.
What this module covers
Opens, with respect for the families, with the fire of 15 November 2024 in the neonatal intensive care unit of a government hospital in Jhansi, India, where ten newborns died and a short circuit was reported as the main cause. Covers how clause 8 begins, with operational planning and control, planned and unintended changes and externally provided processes. Explains facilities maintained, inspected and recorded, with safe water, power, air and accessible buildings, and contingency plans for emergencies, fire, evacuation and utilities practised in drills. Shows clause 8.2.3 at work in a clinic network in Singapore. Then equipment identified, calibrated and used by trained staff, waste handled and reduced, materials, and patients' belongings safeguarded. Closes with a question about a hazard in your own area and a recap: safe buildings and safe equipment are patient safety.
What you will be able to do
- Explain why electrical, fire and evacuation controls are patient safety measures
- Describe what ISO 7101 asks for equipment calibration and use
- Report a facility or equipment hazard in your own area
Why it matters
Buildings, power and equipment are invisible until they fail; maintained systems and practised drills save lives.
Practice: Practice: Facilities, equipment and waste · 3 questions
- Services, technology and external providers11 min
ISO 7101 clause 8.8 external providers, emerging technology and AI in diagnosis, service design, informed consent and ethics in healthcare.
What this module covers
Returns to the June 2024 attack on a London pathology provider: hospitals relying on one laboratory with no criteria, monitoring or backup route had no plan on the day it stopped. Covers clause 8.8 on clinical and non-clinical products and services from outside, with criteria for evaluating, selecting, monitoring and disqualifying providers, and how NOP manages its external reference laboratory. Explains why new technologies are risk-assessed and AI in decisions and diagnosis is tested, validated and controlled, with a diagnostic centre in Hong Kong and video sessions on personal phones at a Toronto rehabilitation hospital. Shows service design as NOP opens a new dialysis unit, services provided under controlled conditions, and informed consent with an ethics process. Closes with a recap: every link in care is part of quality.
What you will be able to do
- Describe how external healthcare providers are selected and monitored
- Explain how AI used in clinical decisions must be controlled
- Explain what informed consent requires under ISO 7101
Why it matters
Outsourcing a service never outsources the responsibility; managed providers keep care going when one of them stops.
Practice: Practice: Services, technology and external providers · 3 questions
- People-centred care11 min
ISO 7101 clause 8.10 people-centred care: service user experience, compassionate care, inclusivity, health literacy, co-production and staff wellbeing.
What this module covers
Starts on NOP Hospital's cardiology ward, where older patients sent home with a small-print sheet in one language were readmitted, until nurses explained instructions and asked patients to say them back. Covers clause 8.10.1 on a culture of people-centred care, then service user experience assessed routinely with sound and inclusive methods, and negative experiences followed by action and management review. Makes representative and accessible methods concrete at a community health centre in Sydney and a day-surgery centre in Dubai. Explains compassionate care, cultural competence, health literacy and co-production built into processes and training. Ends with workforce wellbeing, including stress, burnout and violence, with a London hospital's support after violent incidents and quarterly wellbeing survey, and a recap: care built around people, including those who give it.
What you will be able to do
- Explain how ISO 7101 expects service user experience to be measured
- Check that a patient understands instructions by asking them to say them back
- Describe what ISO 7101 asks for workforce wellbeing
Why it matters
Care is only complete when the patient understands it; simple checks cut readmissions and complaints.
Practice: Practice: People-centred care · 3 questions
- Patient safety12 min
ISO 7101 clause 8.12 patient safety requirements: patient identification, medication, surgical and infection safety, falls, diagnosis and transfusion.
What this module covers
Opens in NOP Hospital's emergency department, where two patients swap beds and a blood sample labelled by bed number is caught by the blood bank before a transfusion. Explains clause 3.41's definition of patient safety as organised activities, and clause 8.12.1 on documented processes in every setting, workforce ratios and recognised guidelines. Covers incident reporting and learning, and identification using at least two identifiers, such as name and date of birth, checked at the bedside. Then medication safety, surgical safety and infection prevention, and the prevention of falls, pressure ulcers and clots, built into documented processes. Ends with accurate, timely and communicated diagnostic results, verified and traceable blood transfusions, and a recap: simple checks, done every time, stop most harm.
What you will be able to do
- Apply two-identifier patient identification at the bedside
- Identify the patient safety areas ISO 7101 clause 8.12 covers
- Explain how diagnostic results and transfusions are kept safe and traceable
Why it matters
Every check is a barrier between a patient and harm; doing the simple ones every time stops most of it.
Practice: Practice: Patient safety · 3 questions
- Evaluation, improvement and your role11 min
ISO 7101 clauses 9 and 10: healthcare quality indicators, internal audit, management review, nonconformity, improvement and your own role.
What this module covers
Starts in NOP Hospital's emergency department, where tracking time to first assessment showed delays at shift change, and changing the handover time cut waits. Covers clause 9.1.1 on a healthcare quality monitoring system with clinical and non-clinical indicators aligned with national and international health indicators, and what clause 9.1.2 says the monitoring covers. Shows why benchmarking matters at a clinic network in Singapore. Explains internal audits at least every twelve months, and management review covering safety, experience, waste, finances and access. Then nonconformities corrected, patients informed when affected, causes removed and lessons shared, and what your own role is in the system. Closes the course with a recap, the final exam and the certificate with its unique number that anyone can check online.
What you will be able to do
- Describe the quality indicators a healthcare monitoring system tracks
- Explain how often internal audits run and what management review covers
- Describe your own part in reporting and improving care quality
Why it matters
What is measured and reviewed can be improved; knowing the indicators shows how your work moves them.
Practice: Practice: Evaluation, improvement and your role · 3 questions
Frequently asked questions
Your questions,
answered.
About ISO 7101:2023 Awareness Training (Healthcare Quality Management), its certificate and enrolment.
Ask SterlingIs Sterling Academy a good choice for ISO 7101 training?
Yes. Sterling Academy's ISO 7101 training is built by the Sterling consulting group, which has taken organisations to certification across 8,100+ client engagements in 60+ countries over 20+ years. It is always on the current edition, with practice questions that show the right answer. Each course ends with a final exam and a verifiable certificate that anyone can check online, plus a LinkedIn badge, and client administrators can show an auditor exactly who has been trained. You will understand what ISO 7101 asks of you, contribute to your organisation's implementation and audit readiness, and play your part with confidence when the auditor visits. Sterling Academy courses carry the same content as Sterling's classroom training, whose certificates are trusted and accepted by all major certification bodies, as evidence of training at client audits for over 20 years.
What is ISO 7101 awareness training?
ISO 7101 awareness training explains ISO 7101:2023, the management system standard for quality in healthcare organisations, to the people who work in them. It covers leadership and a just culture, risk, competence and communication, clinical records, facilities, people-centred care, patient safety, quality indicators and each person's role.
Who needs ISO 7101 training?
Everyone in a healthcare organisation that runs or is preparing for an ISO 7101 management system: doctors, nurses, allied health professionals, pharmacy, laboratory and imaging staff, quality and patient safety teams, managers and non-clinical support staff. No prior knowledge of ISO standards is needed.
What is ISO 7101:2023?
ISO 7101:2023 is the international management system standard for quality in healthcare organisations, published as a first edition in October 2023 by ISO/TC 304. It aims at timely, safe, effective, efficient, equitable and people-centred care and applies to any organisation providing healthcare services.
Is ISO 7101 awareness training mandatory?
The standard requires awareness, not a specific course. Clause 7.3 expects people working under the organisation's control to be aware of the quality policy, relevant objectives, their contribution and the implications of not conforming. A course with a certificate is a practical way to achieve and record that awareness.
What is the difference between ISO 7101 and ISO 9001?
ISO 9001 is a general quality management standard for any organisation; ISO 7101 is written for healthcare. It adds requirements on just culture, credentialing and privileging, clinical records, people-centred care, informed consent and a full patient safety section, from patient identification to blood transfusion.
How long does the ISO 7101 awareness course take?
The course has about 2 hours of video across 11 modules. Allow a little extra time for the practice questions after each module and for the final exam. You can complete it in one sitting or spread it across several shifts.
Do I get a certificate?
Yes. Complete the course and the scenario-based multiple-choice final exam, drawn from the course's question bank and assessed with a pass mark of 70%, and you receive a Sterling Academy Certificate of Completion. One retake is included. The certificate records your training; certification of the hospital is done by a certification body.
How much does ISO 7101 awareness training cost?
The course costs US$19 per learner, with online access on any device. Hospitals and clinic groups that want to train all their departments can ask for a quote for a company plan with a client administrator, progress reports and one invoice.
Does the course cover patient safety requirements?
Yes. Module 10 covers the patient safety requirements of ISO 7101: patient identification, medication safety, surgical safety, infection prevention, falls, diagnostic safety and blood transfusion, with what each means on the ward and the common mistakes to avoid, using WHO patient safety facts.
Can my team take the course together?
Yes. With a company plan, a client administrator adds staff from every department, assigns the course and follows progress through reports, so you have awareness records ready for the certification audit, including contracted staff. Get a quote for your organisation to start.
Your certificate
Prove what you learned.
Share it with confidence.
You will understand what ISO 7101 asks of you, contribute to your organisation's implementation and audit readiness, and play your part with confidence when the auditor visits. Your certificate can be verified online in seconds, so certification body auditors, employers and clients can confirm your training instantly.
Complete the course and its final exam and you receive a Sterling Academy Certificate of Completion, verifiable online by QR code, with a LinkedIn badge to share.
- Pass mark
- 70%
- Prerequisites
- None
Sterling Academy courses carry the same content as Sterling's classroom training, whose certificates are trusted and accepted by all major certification bodies, as evidence of training at client audits for over 20 years.
Ask about course requirementsYour next step
Not sure which course?